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All your account-related questions are answered here

4 articles

Order status, address changes and other order-related issues

4 articles
Graf Lantz Circle Rewards and Referrals

Get exclusive content, sales and coupons for signing up for our Rewards program

9 articles
Returns & Exchanges

Answers regarding returning and exchanging your purchases with us.

4 articles

How we ship, how fast it ships and other delivery-related questions.

7 articles
International Orders

How we ship internationally, how fast it ships and other delivery-related questions.

1 article
Payments & Security

How we process payments and protect your security while placing orders with us.

5 articles
Coupons & Discounts

Who doesn't love a discount? Learn how to get them and use them here!

4 articles
Guarantees & Repairs

We stand by our products and are here to help!

2 articles
Face Masks

Everything you need to know about our Wirecutter-recommended face masks!

8 articles
Gift Boxes & Gift Cards

Giving our products as gifts to your loved ones is a high honor to us and we'll help make sure your recipient is very happy!

4 articles
Summer Warehouse Sale 2023

6 articles

Get support

  • Chat with us
    To chat with one of our team members, reach out here!
    • Call us
      Would you rather speak with a real person? We'd love to hear from you! Call our team Monday - Friday, 9am to 5pm Pacific Time
      • Graf Lantz Office Line: +1 213 460 5766