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Graf Lantz Customer Support logo

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For answers to your account-related questions, please click here.

4 articles

Click here for information on order status, an address change, or order cancelation.

4 articles
Graf Lantz Circle Rewards and Referrals

Learn more about our Rewards program, the Graf Lantz Circle, here.

9 articles
Returns & Exchanges

Answers regarding online returns and exchanges may be found here.

4 articles

How we ship, how fast it ships and other delivery-related questions here.

6 articles
International Orders

Learn more about our International shipping options and other delivery-related questions here.

1 article
Cleaning, Care & Product Info

Helpful information on cleaning our Merino wool felt and canvas products.

14 articles
Discounts Codes and Promotions

Who doesn't love a discount? Learn how to get them and use them here!

3 articles
Payments & Security

Click here for information regarding how we protect your security while placing orders online.

4 articles
Gift Boxes & Gift Cards

Gifting our products to your loved ones is a high honor – we'll help make sure your recipient is happy! More information here.

3 articles
Graf Lantz Product Guarantee

We stand by our products and are here to help! Click here for more info.

1 article
Face Masks

Everything you need to know about our popular Wirecutter-recommended face masks here.

8 articles

Get support

  • Chat with us
    To chat with one of our team members, reach out here!
    • Call us
      Would you rather speak with a real person? We'd love to hear from you! Call our team Monday - Friday 9:00 AM - 5:00 PM PDT
      • Graf Lantz Office Line: +1 213 460 5766