Account
Answers to your account-related questions may be found here.
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Orders
Click here for information on order status, an address change, or order cancelation.
Graf Lantz Circle Rewards and Referrals
Learn more about our Rewards program, the Graf Lantz Circle, here.
Returns & Exchanges
Answers regarding online returns and exchanges may be found here.
Shipping
How we ship, how fast it ships and other delivery-related questions here.
International Orders
Learn more about our International shipping options and other delivery-related questions here.
Cleaning, Care & Product Info
Helpful information on cleaning our Merino wool felt and canvas products.
Discounts Codes and Promotions
Who doesn't love a discount? Learn how to get them and use them here!
Payments & Security
Click here for information regarding how we protect your security while placing orders online.
Gift Boxes & Gift Cards
Gifting our products to your loved ones is a high honor – we'll help make sure your recipient is happy! More information here.
Face Masks
Everything you need to know about our popular Wirecutter-recommended face masks here.
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- Contact usCan't find the answers you need here? Send us an email!
- Chat with usTo chat with one of our team members, reach out here!
- Call usWould you rather speak with a real person? We'd love to hear from you! Call our team Monday - Friday 9:00 AM - 5:00 PM PDT
- Graf Lantz Office Line: +1 213 460 5766