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Graf Lantz Customer Support logo

All articles

All articles

Categories

Account

For answers to your account-related questions, please click here.

4 articles
Orders

Click here for information on order status, an address change, or order cancelation.

4 articles
Graf Lantz Circle Rewards and Referrals

Learn more about our Rewards program, the Graf Lantz Circle, here.

9 articles
Returns & Exchanges

Answers regarding online returns and exchanges may be found here.

4 articles
Shipping

How we ship, how fast it ships and other delivery-related questions here.

6 articles
International Orders

Learn more about our International shipping options and other delivery-related questions here.

1 article
Cleaning, Care & Product Info

Helpful information on cleaning our Merino wool felt and canvas products.

14 articles
Discounts Codes and Promotions

Who doesn't love a discount? Learn how to get them and use them here!

3 articles
Payments & Security

Click here for information regarding how we protect your security while placing orders online.

4 articles
Gift Boxes & Gift Cards

Gifting our products to your loved ones is a high honor – we'll help make sure your recipient is happy! More information here.

3 articles
Guarantees & Repairs

We stand by our products and are here to help! Click here for more info.

2 articles
Face Masks

Everything you need to know about our popular Wirecutter-recommended face masks here.

8 articles