Can I change my shipping address?Updated a year ago

We will do our best to edit your address if needed but in most cases we are unable to change the address once the order is placed. Typically an order is able to be changed up to 24 hours after it has been placed, but due to fulfillment speeds some orders may be already packed and shipped in the same day they are placed, especially if expedited shipping was requested.

We are unable to make any changes to a package once it has been shipped.

We recommend reaching out via chat during business hours in order to receive the fastest service with this issue. Please have your order number ready and we will do what we can!

We offer Route Package Protection at an additional charge to protect packages that are missing, stolen or not delivered but this service does not protect a package that was shipped to the wrong address.

Please double-check your address prior to confirming your
order, as Graf Lantz is not responsible for packages that
are lost, missing or delivered to incorrect addresses.