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Graf Lantz Customer Support

We offer Free Standard Domestic Shipping for any orders $125+. Our Standard Domestic Shipping option ships with SurePost and can take anywhere from 1-5 days for local Los Angelenos and 5-7 days to the East Coast after your order has been fulfilled (1-3 business days). Shipping times are determined by the carrier. You can upgrade to UPS Ground, UPS 3 Day Select or UPS 2nd Day Air at Checkout. The shipping charges for expedited and international orders are calculated at checkout based on the shipping address. Shipping costs for Domestic Shipping of orders under $125 can be found here.

Yes, we offer free ground shipping within the USA for all orders over $125. The shipping charges for domestic orders under $125, expedited and international orders are calculated at checkout.

Do you offer free shipping?

Shipping

How long will the Friends and Family Sale last?

How do I get the Friends and Family Sale discount code?

Can I apply more than one discount code to my order?

Can Loyalty Rewards be applied to my Friends and Family order?

Which items are on sale during the Friends and Family Sale?

Can I return items purchased during the Friends and Family Sale?

Friends and Family Sale

How do I create an account?

How do I log into my Graf Lantz Account?

I forgot my Account Password. Where can I reset it?

How do I delete my account?

Account

What is the status of my order?

Can I change my shipping address?

Can I cancel my order?

Can I pick up or return my order at your office or warehouse?

Orders

What is the Graf Lantz Circle? How do I become a member?

What are points and how do they work?

How does Refer a Friend work?

What are the tiers and how do they work?

Where can I see my points balance?

Do points expire?

Where can I learn more about other rewards in the Graf Lantz Circle?

Can I use my rewards on sale items?

How do I unsubscribe from the Graf Lantz Circle?

Graf Lantz Circle Rewards and Referrals

How do I return a product I bought on graflantz.com?

How do I exchange a product I bought on graflantz.com?

Can I return a Graf Lantz product I bought at another retailer?

What if I received a Gift?

Returns & Exchanges

What are your shipping rates?

What shipping carriers do you offer and how long do they take to deliver?

How long does it take to ship my order?

Where do you ship from?

Can I check the status of my shipment?

How long will it take my order to arrive?

What international countries does Graf Lantz ship to?

Does Graf Lantz pay for duties for International Orders?

International Orders

What forms of payment do you accept?

What taxes do you apply to purchases?

How secure is my transaction when making a purchase on graf-lantz.com?

What sort of security is present on your site?

What is Route 1-Click Protect and how does it work?

Payments & Security

Can I use more than one coupon?

Can I use a coupon on a promotion or sale item?

Where can I find a coupon?

Do you offer price adjustments if a product I purchased goes on sale?

Coupons & Discounts

What sort of guarantee do you offer?

I have had my Graf Lantz for over a year and need to have it repaired. How do I go about this?

Guarantees & Repairs

How do I care for my mask?

How can I wear it with or without the nose band?

How do I keep my glasses from fogging?

How do I reduce gapping?

How do I use a filter in my mask?

How do I replace my rubber stopper?

How do I replace my elastic?

Do you still carry masks with over-the-head elastic?

Face Masks

What gift wrap do you offer?

Can I choose the sticker on the gift box?

Can I get a gift box for more than one item?

Do you offer gift cards? How can they be redeemed?

Gift Boxes & Gift Cards

Where can I see cleaning & care info for all your products?

What is Merino Wool Felt?

What happens if I spill something on my felt product?

Will the felt start to pill?

Can felt lose its shape?

Can I dry clean it?

Can I machine-wash my felt products?

How do I care for my Canvas bag?

What is Veg Tan Leather?

How do I care for my Veg Tan Leather products?

How do I care for my Face Mask?

Where are your products made?

How true are the photos on the website to the actual product?

How do I care for my Asa Hemp products?

Cleaning, Care & Product Info

Do you offer free shipping?Updated 3 months ago