How do I exchange a product I bought on graflantz.com?Updated 10 months ago
Exchanges are a self-service process through the Returns Portal. You will be able to exchange for an identical item, exchange for a different color or shape of a like item and also shop for a brand new item through our self-service portal.
You may also reach out to [email protected] or the help chat on our site at any time with your exchange request and we can help process the exchange for you!
Once you have entered the reason for your return and any comments you may have about the returned item, you will be given the choice of 3 selections:
- Replace with identical item which will send you a new item of the same sku that you previously purchased
- Choose a new color/shape which will allow you to change the color or shape of the item you purchased (at no additional cost, if applicable)
- Return item which will allow you to exchange with a store credit for a replacement item of any type
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