How do I exchange a product I bought on graflantz.com?Updated a month ago
Exchanges must be initiated in our Returns Portal within 14 days of the delivery date. You will be able to exchange for an identical item, exchange for a different color or shape of a like item, or shop for a brand new item.
You may also reach out to [email protected] for assistance with your exchange request.
Once you have entered the reason for your return and any comments you may have about the returned item, you will be given the choice of 3 selections:
- Replace with identical item which will send you a new item of the same SKU that you previously purchased
- Choose a new color/shape which will allow you to change the color or shape of the item you purchased (at no additional cost, if applicable)
- Return item which will allow you to exchange with a store credit for a replacement item of any type