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Holiday 2023

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Returns & Exchanges

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Shipping

Does Graf Lantz pay for duties for International Orders?

International Orders

Where can I see cleaning & care info for all your products?

What is Merino wool felt and how to I keep it clean?

What happens if I spill something on my felt product?

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Can I machine wash my felt products?

Can I dry clean felt?

Will felt start to pill?

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What is Veg Tan Leather?

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Where are your products made?

How true are the photos on the website to the actual product?

How do I care for my Asa Hemp products?

Cleaning, Care & Product Info

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Discounts Codes and Promotions

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What sort of security is present on your site?

Payments & Security

What gift wrap do you offer?

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Do you offer gift cards? How can they be redeemed?

Gift Boxes & Gift Cards

What sort of guarantee do you offer on your products?

I have had my Graf Lantz for over a year and need to have it repaired. How do I go about this?

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