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Graf Lantz Customer Support

Orders are typically processed and shipped within 1-3 business days. All orders are shipped from our warehouse in Los Angeles, CA. Please double-check your address prior to confirming your order&#xA0;as Graf Lantz is not responsible for packages that are lost,&#xA0;missing, or delivered to incorrect addresses.

We typically ship orders the next day (especially if it is an expedited shipping order), but processing times could be 1-3 days, or up to 5 business days during peak holiday season. NOTE: If you've ordered a face mask plus other products, you may

How long does it take to process my order and where do you ship from?

Shipping

How do I create a Graf Lantz account?

How do I log into my Graf Lantz Account?

I forgot my Account Password. Where can I reset it?

How do I delete my account?

Account

What is the status of my order?

Can I change my shipping address?

Can I cancel my order?

Can I pick up or return my order at your office or warehouse?

Orders

What is the Graf Lantz Circle? How do I become a member?

What are points and how do they work?

How does Refer a Friend work?

What are the tiers and how do they work?

Where can I see my points balance?

Do points expire?

Where can I learn more about other rewards in the Graf Lantz Circle?

Can I use my rewards on sale items?

How do I unsubscribe from the Graf Lantz Circle?

Graf Lantz Circle Rewards and Referrals

How do I return a product I bought on graflantz.com?

How do I exchange a product I bought on graflantz.com?

Can I return a Graf Lantz product I bought at another retailer?

What if I received a Gift?

Returns & Exchanges

Do you offer free shipping?

What are your shipping rates?

What shipping carriers do you offer and how long do they take to deliver?

Can I check the status of my shipment?

How long will it take my order to arrive?

Does Graf Lantz pay for duties for International Orders?

International Orders

Where can I see cleaning & care info for all your products?

What is Merino wool felt and how to I keep it clean?

What happens if I spill something on my felt product?

Can my felt bag lose its shape?

Can I machine wash my felt products?

Can I dry clean felt?

Will felt start to pill?

How do I care for my Canvas bag?

What is Veg Tan Leather?

How do I care for my Veg Tan Leather products?

How do I care for my Face Mask?

Where are your products made?

How true are the photos on the website to the actual product?

How do I care for my Asa Hemp products?

Cleaning, Care & Product Info

Can I use more than one discount?

Where can I find a discount code?

Do you offer price adjustments if something I have purchased goes on sale?

Discounts Codes and Promotions

What forms of payment do you accept?

What taxes do you apply to purchases?

How secure is my transaction when making a purchase on graflantz.com?

What sort of security is present on your site?

Payments & Security

What gift wrap do you offer?

Can I have multiple items in my order packed in gift boxes?

Do you offer gift cards? How can they be redeemed?

Gift Boxes & Gift Cards

How do I care for my mask?

How can I wear my mask with or without the nose band?

How do I keep my glasses from fogging?

How do I reduce gapping?

How do I use a filter in my mask?

How do I replace my rubber stopper?

How do I replace my elastic?

Do you still carry masks with over-the-head elastic?

Face Masks

How long does it take to process my order and where do you ship from?Updated 2 years ago