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Graf Lantz Customer Support

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style></p><p><br></p><p>Points are earned based on rewards tier level. Points may be redeemed at checkout as a discounted dollar amount on a full-priced purchase.</p><p><img src="https://uploads.gorgias.io/984vj29dZ06PKGOZ/Screen_Shot_2022-04-21_at_1.07.51_PM-bcc00843-86b2-4490-94a0-0acfe4519d0e.png" style="width: 600px;" class="fr-fic fr-dib"></p><p><br></p><p>If notifications are enabled on your account, you will be notified whenever points are awarded.</p><p><span data-sheets-userformat="{&quot;2&quot;:5055,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You will know when you have earned points if you have notifications enabled. This will tell you automatically when you have earned points for each activity you complete. \n\nApproved vs pending, expires after a year\n\nYou can also see when you earn and spend points via your history section when you log in to your gl-rewards account. What can I use my points on? &quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><img src="https://uploads.gorgias.io/984vj29dZ06PKGOZ/Screen_Shot_2022-04-21_at_12.20.26_PM-2ef6aa6f-37fd-4dfc-a5d3-8d5e56aebb6d.png" style="width: 600px;" class="fr-fic fr-dib"></span></p><p><br></p><p>You can also check your points activity in the history section of your <a class="fr-green" href="https://graflantz.com/pages/rewards"><strong>Graf Lantz Circle account</strong></a>.</p><p>Points expire one year from the purchase date when earned. Points are available to spend 30 days after qualifying purchase.</p>

You can earn points based on your tier level. You will know when you have earned points if you have notifications enabled. This will tell you automatically when you have earned points for each activity you complete.

What are points and how do they work?

Graf Lantz Circle Rewards and Referrals

How do I create a Graf Lantz account?

How do I log into my Graf Lantz Account?

I forgot my Account Password. Where can I reset it?

How do I delete my account?

Account

What is the status of my order?

Can I change my shipping address?

Can I cancel my order?

Can I pick up or return my order at your office or warehouse?

Orders

What is the Graf Lantz Circle? How do I become a member?

How does Refer a Friend work?

What are the tiers and how do they work?

Where can I see my points balance?

Do points expire?

Where can I learn more about other rewards in the Graf Lantz Circle?

Can I use my rewards on sale items?

How do I unsubscribe from the Graf Lantz Circle?

How do I return a product I bought on graflantz.com?

How do I exchange a product I bought on graflantz.com?

Can I return a Graf Lantz product I bought at another retailer?

What if I received a Gift?

Returns & Exchanges

Do you offer free shipping?

What are your shipping rates?

What shipping carriers do you offer and how long do they take to deliver?

How long does it take to process my order and where do you ship from?

Can I check the status of my shipment?

How long will it take my order to arrive?

Shipping

Does Graf Lantz pay for duties for International Orders?

International Orders

Where can I see cleaning & care info for all your products?

What is Merino wool felt and how to I keep it clean?

What happens if I spill something on my felt product?

Can my felt bag lose its shape?

Can I machine wash my felt products?

Can I dry clean felt?

Will felt start to pill?

How do I care for my Canvas bag?

What is Veg Tan Leather?

How do I care for my Veg Tan Leather products?

How do I care for my Face Mask?

Where are your products made?

How true are the photos on the website to the actual product?

How do I care for my Asa Hemp products?

Cleaning, Care & Product Info

Can I use more than one discount?

Where can I find a discount code?

Do you offer price adjustments if something I have purchased goes on sale?

Discounts Codes and Promotions

What forms of payment do you accept?

What taxes do you apply to purchases?

How secure is my transaction when making a purchase on graflantz.com?

What sort of security is present on your site?

Payments & Security

What gift wrap do you offer?

Can I have multiple items in my order packed in gift boxes?

Do you offer gift cards? How can they be redeemed?

Gift Boxes & Gift Cards

How do I care for my mask?

How can I wear my mask with or without the nose band?

How do I keep my glasses from fogging?

How do I reduce gapping?

How do I use a filter in my mask?

How do I replace my rubber stopper?

How do I replace my elastic?

Do you still carry masks with over-the-head elastic?

Face Masks

What are points and how do they work?Updated a year ago