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Graf Lantz Customer Support

We add sales tax for orders calculated automatically based on your address for City, County, and State Taxes. If you are a tax-exempt customer, please contact us at contact@graf-lantz.com&#xA0;with the proper certificates of tax exemption.

We add sales tax for orders shipped within California only. Since we are based in Los Angeles, we include tax for local purchases as well. Buyers purchasing goods in other states are responsible for complying with local state tax laws.

What taxes do you apply to purchases?

Payments & Security

How do I create a Graf Lantz account?

How do I log into my Graf Lantz Account?

I forgot my Account Password. Where can I reset it?

How do I delete my account?

Account

What is the status of my order?

Can I change my shipping address?

Can I cancel my order?

Can I pick up or return my order at your office or warehouse?

Orders

What is the Graf Lantz Circle? How do I become a member?

What are points and how do they work?

How does Refer a Friend work?

What are the tiers and how do they work?

Where can I see my points balance?

Do points expire?

Where can I learn more about other rewards in the Graf Lantz Circle?

Can I use my rewards on sale items?

How do I unsubscribe from the Graf Lantz Circle?

Graf Lantz Circle Rewards and Referrals

How do I return a product I bought on graflantz.com?

How do I exchange a product I bought on graflantz.com?

Can I return a Graf Lantz product I bought at another retailer?

What if I received a Gift?

Returns & Exchanges

Do you offer free shipping?

What are your shipping rates?

What shipping carriers do you offer and how long do they take to deliver?

How long does it take to process my order and where do you ship from?

Can I check the status of my shipment?

How long will it take my order to arrive?

Shipping

Does Graf Lantz pay for duties for International Orders?

International Orders

Where can I see cleaning & care info for all your products?

What is Merino wool felt and how to I keep it clean?

What happens if I spill something on my felt product?

Can my felt bag lose its shape?

Can I machine wash my felt products?

Can I dry clean felt?

Will felt start to pill?

How do I care for my Canvas bag?

What is Veg Tan Leather?

How do I care for my Veg Tan Leather products?

How do I care for my Face Mask?

Where are your products made?

How true are the photos on the website to the actual product?

How do I care for my Asa Hemp products?

Cleaning, Care & Product Info

Can I use more than one discount?

Where can I find a discount code?

Do you offer price adjustments if something I have purchased goes on sale?

Discounts Codes and Promotions

What forms of payment do you accept?

How secure is my transaction when making a purchase on graflantz.com?

What sort of security is present on your site?

What gift wrap do you offer?

Can I have multiple items in my order packed in gift boxes?

Do you offer gift cards? How can they be redeemed?

Gift Boxes & Gift Cards

What sort of guarantee do you offer on your products?

Graf Lantz Product Guarantee

How do I care for my mask?

How can I wear my mask with or without the nose band?

How do I keep my glasses from fogging?

How do I reduce gapping?

How do I use a filter in my mask?

How do I replace my rubber stopper?

How do I replace my elastic?

Do you still carry masks with over-the-head elastic?

Face Masks

What taxes do you apply to purchases?Updated a year ago