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How do I return a product I bought on 5 months ago

Returns on most items purchased at are accepted back to our factory within 14 days of the delivery date and must be made through our Returns Portal at

Please note: Items marked Final Sale are ineligible for returns or exchanges.

If you are exchanging your return for another item, please visit the article How do I exchange a product I bought on for more info.

If you are exchanging a gift, you can find out more info about gift returns here.

Please allow 7-10 business days for credit card refunds to appear on your statement after processing.

Restrictions apply: All mask and mask accessories, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept Final Sale items returned to us. 

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