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Returns & Exchanges

Answers regarding online returns and exchanges may be found here.

How do I return a product I bought on

Returns on regular priced items purchased at are accepted back to our factory within 14 days from the delivery date and must be made through this provided link:

How do I exchange a product I bought on

You will be issued an Instant Credit when the shipping carrier scans your return. That credit can be used to shop on the Graf Lantz site as soon as it is issued and is a great option for exchange purchases. Any value left on the instant credit after

Can I return a Graf Lantz product I bought at another retailer?

Sorry, we cannot accept any returns from products that were purchased from another store. Please contact the store directly for any returns or exchanges!

What if I received a Gift?

You'll be able to exchange your gift on the link below: Please click “Returning a Gift?” on the right, beneath the “Start a Return” button. Once you process your return, you will receive a gift credit you can use to purchase an